Let's sort out your lock.

Give a short account of the issue in your own words. Useful details include whether the key enters the cylinder, whether it turns, whether the handle moves and whether the door can be opened and closed. If you have lost keys or recently moved in, explain that instead of diagnosing a fault that may not exist.

Provide a phone number, suburb, type of assistance and a description. Email is optional in the form, but include it if you would like an email reply. Do not send alarm codes, access codes, payment-card details or photos showing key cuts. Door and lock photographs can be discussed directly if needed.

The form prepares an email addressed to info@LocksmithCraigieburn.com and opens your device’s email application. You must review the message and press send in that application. Completing the form alone does not send a request, book an appointment or confirm that someone is on the way.

If no email application opens, use the displayed email address directly or call 03 4240 3638. For an immediate access problem, a telephone conversation during the published opening hours is the clearer way to explain the situation. Availability must still be confirmed.

Contact the business before attending 38 Craigieburn Rd. Ask whether a visit is appropriate for your issue and what information to bring. Do not assume that a map location means a staffed retail counter.

Before arranging a job, clarify the requested work, any permission needed to change the lock and how the quote will be determined. If someone is in immediate danger, contact emergency services rather than waiting for a website enquiry to be read.